Featured official project · Enterprise quality operations
McDonald’s Quality Management
A quality-check and complaint-management experience that helps operations teams classify issues, review evidence, escalate risk and make faster decisions.
The challenge
Quality teams need to move from incoming complaint to evidence-backed decision without losing context across categories, vendors, markets and escalation levels.
My approach
I structured the experience around progressive triage: classify the complaint, validate evidence, surface risk, route ownership and preserve an auditable decision trail.
What I designed
- Quality command centre with priority and status signals
- Guided complaint classification and rejection reasons
- Evidence upload, review and audit history
- QA escalation and recall-monitoring workflows
- Responsive states for desktop and field review
Selected interface work
Inside the experience
Actual product screens from the designed workflow.
Designed impact
Illustrative targets used to communicate the intended product impact; not verified production analytics.
Outcome
The proposed experience turns a fragmented quality workflow into one operational system, helping teams see what needs attention and why.